Mthr has been on 8 or 10 drugs over the last 18 months, some for a long time, others for just a few weeks. They are repackaged by the pharmacy for dispensing at a particular time by the memory care home. All I see are the bills.
In the last 12 months, I have found 4 errors on the bills. Accounting Dept talks to me and assures me that the right drugs have been sent, but that the pharmacist "forgot" to enter it into the system, and they won't even charge me for what they left off the bill!
Well, today I opened the bill and found that they are now sending her benadryl. The doc prescribed this for two months until her saw her on 9.27 and took her off. He was concerned that she would be confused and fall more easily, so of course I don't want her on that any more. I called and left a message on the machine, and will call the home tomorrow.
What recourse do I have, if any? I believe this is the only pharmacy the Memory Care home allows to fill patient prescriptions. Is there any way to make the pharmacy pay attention to detail so they don't make 4 errors in the new year? Ideas?