I am so angry about the poor memory care laws for care units in North Carolina. I presently have a member of my family paying $7,600 dollars a MONTH to stay at this place that is considered the leading provider of memory care, the Alzheimer/dementia memory care is only considered assisted living. the patients are all in wheel chairs and can only use the bathroom with assistance. This is abuse, these people are at the mercy of 2 aides each shift... most of the time we can't find anyone to help our loved one to get out of his chair to use the bathroom, there are 'NO' buzzers for them to get help. I was there three hours one day not one aide ever came to check on him... never saw one person... this is cruel and it is abuse! These patients sitting in their urine and feces for hours at a time. They will not allow bed rails claiming law considers it a restraint and against the patients rights. Are you kidding me? ...you have people that cannot think for themselves trying to get up and can't walk and constantly falling! My family member has fallen 7 times since Sept. 2018, has only been there 6 1/2 months... and those are the ones we know about? Four of those falls required an ambulance to take him to the hospital. They do not even check to see if the patience are drinking fluids, lack of fluids will cause Urinary Track Infection that will ultimately cause hospital admittance due to dehydration. The hospital give the patient IV's to build their fluids up only to send them back to the poor care they are getting at the memory care. Their excuse is they cannot force fluids on patients... likely story. We are with him everyday... I fill a cup with water stick the straw up to his mouth throughout the day for him to get swallows of water so he won't dehydrate. It is simple care to keep one hydrated. We should not be having to do anything for our loved one, it is so sad to think about those that have no family to help them. If I am seeing this daily when we are there, what goes on when we go home.... I can't imagine? The neglect is horrible and this place is suppose to be one of the better care facilities. They do not even have any drinks or a refrigerator in the kitchen, but do have a frig. in the employee break room that is not accessible for patients or their families. They use a cooler filled with ice at meal time to dip in for ice! There are 17 bedrooms on each floor (2 floors in this building) all rooms are usually occupied, they should divide the 17 rooms and have one aid constantly floating through each of her assigned 8 plus rooms checking on the residence constantly giving water or drink to them and log it... it never happens... never. I am trying to figure out what $7,600 is exactly getting our neglected loved ones... I have heard this from more patients families in this facility and all the others! This does not lift the stress off family members!