Mom was send to the Dr.by transportation the facilty provide. Her apt. was for 1pm. I arrive at 12:45 and my mother was in the office by herself, the office was out to lunch. Then I notice my mother had no coat on, I ask her what happen to her coat and she stated they where rushing her. My mother already has a cold. they left a card with my mom to call transportation when she was ready to come back. My mom has dementia and a behavior problem. I call the faclity while i was at the dr. office and spoken to the nurse that send her out and told her my mother was send out without a coat, and she stated i am sorry. After the apt. I and my daughter took her back in my car to the facilty and made a complaint to the DON. And was told he would let the unit manager handle it. I really feel that nothing is could to took place. How should i handle this. Is this call elderly neglect.