A resident is 93 and in a wheelchair. The staff are not kind to her. She comes out of her room at night and wants to know if it's breakfast. She rolls the wheelchair by pushing her feet the 200 feet to dining room and no food so comes back. Another time at lunch she made the journey to be told by staff she had already eaten and staff was laughing.
My question is she has a catheter bag that she manages to let it leak. It leaked on a sweater that she put in the dryer with a broom to push button to turn it on but took it out wet. The fluids were all over the laundry floor and then used broom to “mop up”
The staff insisted she go to bed wet all over and freezing.
Staff said they would have someone clean the laundry room throughly. I waited hours and no one showed up. I can use bleach in the washer but how do you clean a dryer that had the bloody urine in it?
I reported the incident to management but nothing has been done.