My father had an episode of uncontrolled pain, anxiety and worsening disorientation. I called the hospice 800 number and asked Dad's nurse to come or call back. It was a miserable 3 hours for both Dad and I until all the meds I gave finally got control and he was able to rest. I never heard from the nurse. I don't know what he was involved in but I don't think no response is acceptable. I worked as an RN for 39 years and not responding to a patient's pain issue was not an option for me. Am I being too critical?