My mother lives in an Independent Living facility, and there have been several incidents of condescending and bullying behavior of the director there. He is not a people person, and certainly has no skills speaking with and dealing with the residents there. The majority dislike him, which affects many aspects of living there. My sister has addressed this with staff, and even wrote the corporate office. They just had the director himself deal with it, thus the situation was not dealt with. I contacted the advocate with the Dept. of Aging, however, they cannot help with Independent Living facilities, only Assisted Living ones. My question is, how do we handle this? Does anyone have suggestions on how to handle this? Nobody should have to live with this, especially vulnerable individuals.