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Holiday made a good point. Is she unresponsive?
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Could she be a bit overmedicated? If she’s too unresponsive contact someone who’s skill sets would help.
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Debbie, can you provide more information about your client? Has she started any meds that might affect these changes?

If not, is she in hospice care? Glazed eyes, or a thousand yard or blank stare is something I've only seen in relatives who are entering the final stage of life. But I'm not that experienced in this aspect, and I suspect there are others who'll post with more succinct information.

BTW, have you discussed this with her family, if any, or one of her doctors? Are you providing home services or health care?
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