I'm having problems with the care facility that I have for my mom and I initially wanted to interview the caregivers, as this is our first experience. My mom is 91 and lived alone — she needs 24/7 care and there are at least 6 care givers and it's overwhelming. Reason 2, the caregivers were fighting and yelling. What can I do to get this back into a calm atmosphere for my mom?
Then become friendly with her caregivers because they are your mom's team. If they like you, they'll be helpful to you and good to mom. Thank them often. Let them know they are appreciated. Their job isn't easy.
Good luck!
In a facility you do not get to interview the aides. They are are assigned a resident by the RN who is their boss. Why are these aides arguing? You go to the RN in charge, you tell her that the aides are upsetting the residents with their arguing. This is really unprofessional. If the RN doesn't resolve the problem, then you talk to the director/administrator.
I do not think any facility would let you "interview" caregivers.
You can talk to the caregivers. but do so in a conversational manner.
When you enter the facility greet EACH person you see. Wish them a good morning or afternoon. When you leave say good bye. this includes the facility staff cleaning a window, the van driver, the kitchen staff taking a try down the hall. Trust me they will get to know you.
Greet the CNA's and other staff that have direct contact with mom. Thank them for what they are doing. Don't try to help them. (can be a safety issue for them, for mom and for you)
Every once in a while bring a basket of fruit or some cookies. Be sure to "spread the kindness" with other shifts as well.
Nothing will be "perfect" there will always be some problem.
If you are bored, it is easy to hear anything. If you are elderly, it is easy to not understand or comprehend the "noise."
If it really is the caregivers, talk to the head nurse to understand what is going on. Facilities generally do not have caregivers that exhibit behaviors that would be upsetting or threatening to their residents.
Depending upon what she is hearing, you might need to move her so that she has an environment that is less stressful.
So there may be some truth to what mom said.