My granddad is in a skilled nursing facility. I got a call from him today saying he was in the hospital he was sent out 05/15/2020 and today's date is 05/18/2020 and no one from the facility called the family. I called the facility to get a better understanding as to why he was sent out and the staff said they don't have to call anyone. Which I know that is not right. Who do I report this to?