Trach care can be complicated; what was the situation, as Barb asked, for which you sought services and were refused? It could be that Urgent Care isn't able to provide any care for a trach.
Urgent cares are set up for quick strep tests, minor stitches, late night fevers....NOT for specialty stuff. I had severe stomach pains and was immediately booted from the UC to an ER. They had no ultrasound equipment or anything that could have helped me.