The facility called me last week to say that my mother had a huge skin tear on the bottom of her ankle caused by a transfer from the bed to the wheelchair. They sent her to the ER for evaluation and care. Fortunately for me, I had a hidden camera that records every moving moment and I pulled the card and reviewed the videos for that time line. It seems that the caregiver didn't lock the wheelchair when doing the transfer and the chair slipped away while she was picking up my mother, she dragged my mother to the chair and my mother's leg got caught under the chair by the wheel causing the skin tear. Clearly this person wasn't thinking or inexperienced or didn't care. WHAT ARE MY OPTIONS HERE? my mother can't communicate and says about 3 to 4 words for an entire day. I can ID the person very easily, but they will want to know how do I know the person?