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It is evident phone is working and it is not morning. I don't ask questions like 'why do you think your phone's not working?' Answering questions befuddles her. I told her she needs to get back in her bed. It is not morning but night.

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I would hazard a guess that her remote control is not working.
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What sort of dementia? Could she be muddling nouns? In that case, you might like to find out what piece of equipment is not working - clearly it's not the phone.

9.30 pm is quite early for an adult to be in bed, by the way. Is that normal for her?
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Is this person with dementia at home alone at night? If she's confused enough to not know that it's 9:30 p.m. you might want to hire someone to stay with her overnight. She probably shouldn't be alone.
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