Thank you I have tried to get through to someone in the Tx Dept of Public Safety to get this done with no luck. I am repeatedly told she has to come in but she cant. Do you have a different contact number or extension for agents sent to the home? thanks
Donzella, I'm not in TX but in reading what's on the DMV/TX ID web page, the ID requires a photo and thumbprints. Seems like you will need to get your homebound person in, but please call the DPS (Dept of Public Safety) and ask what they recommend. I'm including a post I found on this forum from 2017 with similar issue. Hope it helps somewhat:
"My mother no longer drives, so she just needs a new govt issued photo ID; through further research, I have found that the new ID or DL renewal varies from state to state. In Michigan, the elderly can trade in their about-to-expire driver’s license for a simple ID card. Not so in Texas; even though she has been a registered voter and licensed driver in Texas for over 70 years, my 91 year old mother has to apply for a new ID card, canNOT trade in her DL, even though it has not expired (it expires next month, so she’ll need some form of photo ID since she no longer drives). And because it is a “new” ID card, they require her to bring in an assortment of documentation (originals or certified copies) of her birth certificate, her marriage license, her soc sec card, her proof of residency in the form of lease agreement, utility bill, etc., etc. And for such a transaction, they will NOT set up appts. In Texas, you can only make pre-arranged appts for the actual driver test. The only other appt feasible (and this is not explained on their website) is the in-line on-line registration, where you go on-line the day of your appt & ask for a come back time appt that will be texted to your cell phone. I was told by the person I spoke with (after making numerous calls and going through countless automated menus) that I could just go in to the info desk and explain that my mother was wheelchair bound and to give her expedited service if possible. So there you have it. It depends on the state. Texas does not make it easy at all, due to suspicions of illegal immigrants."
"My mother no longer drives, so she just needs a new govt issued photo ID; through further research, I have found that the new ID or DL renewal varies from state to state. In Michigan, the elderly can trade in their about-to-expire driver’s license for a simple ID card. Not so in Texas; even though she has been a registered voter and licensed driver in Texas for over 70 years, my 91 year old mother has to apply for a new ID card, canNOT trade in her DL, even though it has not expired (it expires next month, so she’ll need some form of photo ID since she no longer drives). And because it is a “new” ID card, they require her to bring in an assortment of documentation (originals or certified copies) of her birth certificate, her marriage license, her soc sec card, her proof of residency in the form of lease agreement, utility bill, etc., etc. And for such a transaction, they will NOT set up appts. In Texas, you can only make pre-arranged appts for the actual driver test. The only other appt feasible (and this is not explained on their website) is the in-line on-line registration, where you go on-line the day of your appt & ask for a come back time appt that will be texted to your cell phone. I was told by the person I spoke with (after making numerous calls and going through countless automated menus) that I could just go in to the info desk and explain that my mother was wheelchair bound and to give her expedited service if possible. So there you have it. It depends on the state. Texas does not make it easy at all, due to suspicions of illegal immigrants."