I had the side step put on my suv for Mom and its worked for 3 years perfecty. Now my mom steps on it and doesnt understand to step into the car. I tried a step but it put her head above the roof of the car and she goe even more confused. My morning caretaker has a small car and there is no problem. She turns her backwards and she just sits down. Has anyone gone thru this and found a solution? I certainly dont want to buy another car. Thanks for any suggestions.