How do you vet and do background research on home caregivers and/or home cleaning services?
I know from their literature and conversations that they "all the best workers" anyone could hire. But how does one really find out what the workers and the company is like, and if it's reliable? I see literally a dozen or more of these at caregiver expos, all claiming they're the greatest thing since sliced bread.
When I hire a building/construction tradesman/woman, I can research at the Michigan department that requires licensing. I also have a series of questions I ask as well as get written estimates from the same workscope I give to all potential contenders. That helps determine if they're going to work with me or rewrite the scope and create their own work plan.
One agency rep even said they'll "do it all", but didn't want to discuss details; the approach was rather like the choice between driving and riding a bus - leave it all to them. Despite a long conversation, I still couldn't get a good idea of exactly what the staff would do.
I've found thus far that some are anxious just to get their feet in the door, but I don't have the impression they really want to know specifically what I want done.
I don't know of any way to find background info on specific caregiving services though, other than just googling them online,, and that's generally not the most revealing method of background investigation.
One of my biggest concerns is of course honesty and reliability. Other than leaving some tempting coins or dollar bills out, I don't know of any way to test for honesty. But some of the posts here about caregivers who spend time with their smartphones, leave for whatever other activities, etc., are types of situations I want to avoid.
Are there governmental agencies that rate them, such as Medicare does with care facilities?
Does anyone have a list of questions to ask potential caregivers, other than providing them with a list of tasks?
Any suggestions, experience in these issues? Anything else to share?
I'm open to advice from others who also haven't yet used such services but have thoughts to share.