Our parents still live at home and the care aide takes them to doctor's appointments as needed. Issue is they do not write the results down or tell family. They only care for each parent 8 hours a week. My parent's memory is bad. I am enduring POA and still do medical treatment on wounds etc the other hours of the week. Doctors surgery says well you should come with him & won't give information to me, POA? I work a job and can't get time off for this. What are my options?