My mother only has 60% hearing with her hearing aids in place; she has "profound" hearing loss, and thus is considered almost deaf. 5 days before Christmas she fell and hit her head and has been in the hospital, then skilled nursing, and now back to a different hospital ever since. EVERY DAY, at each location, my brother has had to tell the nurses/doctors/staff that mom needs her hearing aids in. They take them out, LOSE them, etc. and then tell my brother that she is UNRESPONSIVE! They won't make a note in her chart or write something on the board in her room, so the next nurse/doctor/staff person knows. Then they proceed to make medical assessments basing some of them on her lack of responses to them. When mom tries to tell them about the hearing aids, they ignore her or don't believe what she is saying. THIS IS A SERIOUS PROBLEM on many levels. First, the lack of care of these very expensive items (almost $10K for the pair) by the staff, and second, even more important, the fact that THEY DON'T KNOW SHE IS ALMOST DEAF, and are making medical assessments and decisions on inaccurate information (ie. saying she is unresponsive due to her injury when it is as simple as she can't hear them!) My brother is extremely frustrated, as he can't be there 24/7 constantly reminding them about this and it happens EVERY TIME she is moved to a different room, gets new staff assigned to her, etc. I was there over the Christmas holiday and visited several times and witnessed it first hand. I do NOT understand why this information isn't part of her intake and a permanent part of her charts! It is just as important as knowing what meds she takes, if she has any contagious disease, etc. Why isn't this part of their intake questionnaire? Seems that most seniors have some hearing problems, and staff should be aware of this, as well as things like whether they wear glasses and/or dentures. WHAT CAN WE DO IMMEDIATELY TO RESOLVE THE PROBLEM FOR MY MOM? WHAT CAN WE DO TO MAKE THESE INSTITUTIONS CHANGE THEIR PRACTICES TO INCLUDE THIS INFORMATION ON A PERSON? I am considering filing a complaint under the Americans with Disabilities Act, but it will take time for any results to filter down to my mom. We need help IMMEDIATELY! I feel like this is patient neglect, and could potentially end in a tragedy for my mom, or others, because the hospital is making medical decisions on inaccurate information (ie. that she is medically unresponsive due to her injury or something else, not just because she can't hear them!) Please help!!