How can I get our long-term insurance company to send me a written copy of how much money is remaining on my husband's policy?

How are the benefits being paid? With my husband's LTC company, we were billed weekly by the agency providing aides, we paid, then monthly we sent copies of the bills for reimbursement. We would get monthly statements showing details of the payment (dates of service) and the balance of what remained in the policy. It sounds as though your husband's LTC company must be paying the provider directly if you aren't receiving statements. You're entitled to see a copy of what's been paid out and what the balance is. You should request this in writing, by mail, sending a certified letter with signature required so you have proof they received the request letter. In the short run, you might be able to "guesstimate" what remains if you know what the amoiunt was at the start and how much the aides have been paid; possibly the agency could let you know the latter if they bill the LTC compnay directly and are paid directly. (My husband had Parkinson's too, and we had aides two days a week, sometimes three days, for 4-hour shifts.)

Call and ask for a disbursement printout with up to date ending balance.

Do they have a website? If so, all your info is probably there. You may just need to set up and acct so you can see your personal info. Of course the amt will constantly change. If you do not have access to a cell phone or computer, maybe a family member can set it up and check up on it for you.

I do not set up accts if I can help it. But this is the way of the world.

Wow. I hate to suggest a "lawyer letter" requesting this in writing, but I myself wouldln't know what else to do. I hope others have better ideas for you.