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but I still know how my Mom is doing. Any communication tips?

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Listen with an open mind. Thank them often. Let them do the talking. Ask questions "What if you...?" as opposed to saying " You have to...".
Be sure they know you appreciate all they do. Schedule the call once a month or once a week, whatever is agreeable to both.
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What seems to be working for my mother's caregiver and me, is for me to schedule a phone call every few months or so with her (I live a distance away), for about 15 minutes. I have a list of questions prepared, and I write down her answers.
This caregiver is through an agency. She logs her time on their timesheet, and I pay her for her time, same as when she's actually with my mother.
She's also free to text me if anything comes up, and I respond as quickly as I can.
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