So, not to make excuses, but this conversation was 1. unexpected and 2. took place after a sleep deprived morning where yet another person did not do what they were supposed to do: Mom's dementia is not to the point where she can't be left alone at all, though I supposed that is a subjective opinion. Dad knew he had to be back by noon to let the upholstery guy in the house who confirmed he would be here between 12 and 1 PM. At 11:30, running late for work having dealt with one of Dad's other issues (he couldn't connect with his grass person to let her know his complaint), I come out of the bathroom to find the upholsterer in the house, let in by mom. I had found the in home aide had done yet another ....well, it was---shitty! job last week, so I cancelled it with more than 24 hours notice leaving a message on the company's voice mail. But being conscientious, I called the next day once at work and obviously trained to generate happy clients, I wound up being passed on to an administrative type who wanted to know about my dissatisfaction. Early on in the conversation this person told me she would appreciate it if I would "watch my language". To be honest I had no awareness of what I had said, aside from being 99% sure I did not use the F word, and think as above I used the word shitty because that's what it was! I was so stunned by her comment I was speechless. In retrospect, laughing, I will tell you here that I replayed that scene and REALLY wanted to say in response, "What the F is YOUR problem?" But seriously, we gave this company lots of money for virtually no help. It created more stress for me than relieved any. I didn't feel I should have to do an hour of prep work to make sure the aide knew what to do and how to do it or follow/supervise her. I had confirmed my expectations of light housekeeping were reasonable. Since no progress was made in getting my mother to shower, I felt I should have my burden relieved somehow for $20/hour and a four hour stint at that. The admin did convey a willingness to help, but really there was nothing to be done, which I had said at the outset. These are supposed to be the best. The best did the kitchen that was NOT to be touched by emptying a toaster oven crumb tray and putting it back upside down, scratched up a protective film on our fridge, and smeared a glass top table in addition to not being able to neatly make a bed (nearly to the floor on one side, high up on the other). The newer aide for the 2nd week did not dust a mirrored tray on the dresser, and wiped a 3" band across the top of a high dresser. Leaving the rest dusted. So yes, I thought it was a shitty job! What do you all think? I wished I remembered my french well enough to respond back!