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it keeps the mattress from moving
When my husband became mostly bed bound, a basic semi electrical hospital bed with a crank to raise and lower the height, was sent to our home. I’m 79 and take medication to slow my heart rate. I had to insist that they exchange for an electric bed to raise and lower the height. I have to pay a charge for this luxury. I didn’t fight them about this charge, but I think I could. Just see what you can do with a couple of phone calls.
If this is specifically a hospital bed - i.e. a bed designed to be used for ill and frail persons - rather than just a "profiling" bed designed for the user to adjust his position comfortably, then the manufacturer's details must be on it somewhere or supplied with its paperwork. Call the manufacturer and ask for instructions.
If in a private home, just put the mattress on the floor to keep the child or disabled patient from falling too far and getting hurt.
If in a facility, then crank the bed down as low as it will go and hopefully it ends up really close to the floor.
I worked once in a home for the retarded and this was what they did. It did not bother them to crank the beds up and down when they went in on rounds.
In some nursing homes, not only do they not bother with this, but put up a fight when any employee does anything that differs from their stubborn, selfish habits and then a patient suffers and see if they care.
You could also tie it down, placing the ties strategically so no bed sores. Duct Tape comes to mind too.
Is your mothers bed through Medicare?
If so, call another medical supply and ask their advice.
The first one I got for my mom wasn’t what we were expecting so we sent it back and went through a different company.
I don’t remember a problem with the mattress moving on either.
The second medical supply I called asked for the doctor’s name and took care of everything. The first company had to come pick up the bed they supplied.
You could give the first company an opportunity to fix the problem but it sounds like you’ve already had trouble with them.
You could ask for a half rail to be place on the bed. Place it on the opposite side where she is sitting down the rail will keep the mattress in place.
Another easy "fix" might be as simple as putting pool noodles or foam pipe insulation on the frame the foam or noodle should keep the mattress from slipping.
Another possible solution...Get some of the rubber shelf liner that is sort of grippy (is that a word? spell check seems to say no) lay the mattress on top of that. If you get an entire roll and un roll it on the spring frame that should be enough to keep it from slipping.
It might also be that there were straps b/c the mattress had the alternating pressure sections (can't remember the correct name), rotating the weight to help avoid pressure ulcers.
was supposed to be something on it to stop the mattress from sliding around ?