My mom died 2 weeks ago and we took care of her (moved into her apt) at an assisted living facility for the last 11 days of her life. When she did pass, my husband and I both projectile vomitted while waiting for the funeral home. We were told by hospice and the facility to not worry about anything, they would take care of everything and we should rest. The next day I called to make sure she had been picked up before my brother went to clean out her room and she was still there. One message from Hospice on my phone saying they couldn't reach the funeral home. It took me all of a minute to find another number on their site, call and arrange pick up. I'm so pissed and not sure the best way to unload but starting here. Not sure if talking with our hospice team or just writing a general complaint letter is the best way to go. Feel like I need to get my anger of my heart to close the chapter but worried I'm just deflecting. Feels outrageous they didn't make more of an effort, hospice or the facility to contact us when they had 3 family members they could have called who had been there day in day out taking care of her. Thanks for listening.