I have been hired to ride with a lady from her assisted living facility to an appointment (sign her in & wait for her.)
She is frequently not ready and needs help getting on her coat and shoes. I don’t mind helping her, but my employer states I do not have the authority to help her and that it is the facility’s job to help her. I’m a CNA so I’m not concerned about doing anything “wrong.”
(& hurting her when helping.)
I also think it’s unkind and unprofessional to make her leave the facility without a coat and shoes.
Does anyone have any thoughts or advice? I really like working with this patient. The facility is obviously understaffed & the patient is the one who is suffering.