We live in a very small town so there are not many home care options, unless we get someone who works for herself. Well one agency that we dealt with told me that they sent someone on two days that they did not. When I went to pay a bill for one visit, they told me that we owed for these other visits. The names they mentioned were not names of any workers that had come to the house. I felt I had no choice but to pay them, but we did let the agency go in the next month because of this. We found another agency that ended up being highly unorganized. I told my family the other day that it would not surprise me - with companies losing clients right now - that we end up getting a bill they 'forgot' to send. Well sure enough - it is over $150. This bill is from six months ago, and I asked them 'why would you wait this long to send a bill?' Well we don't know WHY you didn't get it. How can you deal with agencies billing you for times they were not here?
I had asked them to let their employees sign a time sheet for me and they didn't like that idea at all.