Mom has had a Home Health Agency providing companions to her twice weekly for bathing and outings. I got a surprise email last evening that they were terminating our contract due to issues with communication among various providers. Mom is very attached to this companion and will be devastated by the loss. Mom does have a lot of people in her care plan. She moved to a new Catholic assisted living two months ago because they finally had an opening for her and its where she wanted to end up. Then she was hospitalized this month for a PE so we have all the new staff at the assisted living plus now we have some interim rehab help for PT and for INRs by nursing. Certainly there is room for imperfect communication but I really got no indication of any issue from the agency until I got the termination email. Does anyone have an experience like this? Do agencies terminate you because the contract is not big enough? Do they have any duty to explain or try addressing issues if they have them? I am her guardian. I answer all the messages and emails related to her promptly and daily but got no message from the agency that there was any issue. I can get another agency, but I feel really sad for Mom who will be heartbroken for sure. These relationships are business, but Mom is really bonded to her companion.