My Mom needed home health care and I said I wanted a specific agency, the Visiting Nurses (VNA). I got a call from the VNA saying another home health agency got in the house first. Seems a staff member at the doctors office dropped a dime on this other agency and they swooped in and scooped her up as a patient and then drove the VNA off. When I challenged the agency that stole her away they claimed they had orders, but the orders were not correct, like somebody had made a guess what she needed. I thought this was really crooked. Has anybody else had this happen? What did you do?