deal with complex bureaucracy? I want to find someone with relevant expertise who can help my mom deal with complex bureaucratic problems. If I need to pay them, fine, I'll do it, but I don't think this is something that should require $300-per-hour lawyer fees. For example, my mom said she was on both Medicare and Medicaid, then got kicked out of Medicaid because nobody told her she had to re-apply periodically. Then she has problems like she orders some forms and never receives them, or can't get the right person on the phone, or gets letters that contradict published rules and guidelines, etc., etc. There are other situations like this that I can't explain because I don't understand them. I don't have a lot of money to burn but I can help pay for incidentals, like this kind of assistance. From my mom's point of view, the various agencies make it as difficult as possible to deal with them, perhaps they are even adversarial to the seniors they are paid to support. My mom is functional but old, so I can see that maybe she isn't able to deal with certain levels of complexity that she's presented with, and also not able to "quarterback" whatever service providers may be at her disposal, if only she knew how to engage their services. I give my mom extra money sometimes, but lately she has asked for more, and I'm wondering if that money is making up for assistance that she'd be entitled to (like Medicaid, or certain low-income housing benefits, etc.) if only she were able to contend with the massive bureaucracy involved in actually getting those benefits delivered. From my mom's story, it sounds like the government creates massive complex bureaucracy and stonewalling in order to make it harder for seniors to get benefits. As for me, I have no understanding of the complex web of senior programs and how to get them to deliver the benefits that they, in theory, are there to deliver. My mom says the local "area agency on aging" is of no help, and when I tried to call them myself 10 years ago (regarding my father), they said they can't talk to me because I'm not an elderly person calling on my own behalf. Has anyone ever seen or heard of a "personal senior-services bureaucracy-busting agent"? It seems to be something that does not exist, and without that, we are stuck.