Nurses have a lot to handle and I get this, but I stayed 9 days and nights with Mom and medications they gave her made her hallucinate. On day 5 after 36 hours of NO SLEEP, I could not take it any longer and I have a seizure disorder related to fatigue, so I informed the nurse that I had to go home to get some sleep. She said fine they would put restraints on Mom and put on the bed alarm.
Next morning I was there at 7:30 am and Mom had a bruise on her arm and the nurses kept making comments about "something my mother had done" the night before but NO ONE would tell me what happened with my mother.
That evening my younger sister and I were walking out to go grab dinner, while my older sister stayed with Mom. I was caught by a male nurse, telling me that I could NOT LEAVE MY MOTHER ALONE AND IF I WAS LEAVING THEN I NEEDED TO HIRE SOMEONE TO STAY WITH MY MOTHER!
I was shocked, as I had been staying with her day and night for 5 days already. I wondered what happened to individuals who had no one to stay with them and is this just how the hospital system works now.... if your parent has dementia, you have to hire someone to stay with them when you leave the room?
I sent a letter to the hospital and was called almost 2 months later and told they had just found the letter and would look into the matter. Today I get a letter from them telling me that they were referring some of the complaints to the "Chief Nursing Officer as well as an appropriate Peer Review committee to address any potential deficiencies or opportunities to improve the delivery of patient care with the involved physicians." They went on to tell me that the doctors were not employees of the hospital and if I wanted to file a complaint I could contact the Medical Board of California.
I basically got zero information from this letter and I think it was BS on their part to even send it to me. It answered NOTHING! It did not tell me what had happened to my mother or what she had done, it did not address my question as to...."Do I need to hire someone to sit with my mom, should I have to leave her for any period of time"..... It was a letter full of nothing!!!
I do have two sisters that both work. Neither sister could or would be there on the day I had to get sleep, and I had no idea that I was going to need to hire anyone to stay with Mom. I thought they could give her medication to allow her to sleep through the night, not send her into more hallucinations.
I have the uttmost respect for nurses and do not know how they do what they do, they are amazing and everyone was very nice that took care of Mom but i was there about 20 hours each day only leaving to run home and bathe and eat and catch a short nap then head back to relieve my sister who stayed for about 4 hours an evening.
Has anyone had any similar experience and how did you handle it? Is there anything I should say or do or go back to Risk Management and tell them their reply is not good enough?