How can I help mom in this area?

Right, if she's being supervised, there's no reason for this repeated calling. A person who is in charge should be educated to know how to redirect her, supervise phone use and keep her otherwise occupied. I agree about discussing it with her doctor. If she's overly anxious or suffering with obsessive behavior, medication might be helpful, but, if not, this type of behavior often fades away. My LO called like that for only a few months. Then she forgot how to use a phone.

Dear DonaldandGwen,

Its a tough situation. You mentioned your mom has been diagnosed with dementia and does not live alone. I would try to talk to her doctor about these phone calls. Maybe they can review her medications. Or help her access additional resources. She might benefit from getting out the house more. Or maybe change her access to the phone. I know you are doing the best you can and only want to support your mom.

What would happen if you didn't answer those calls all day long, but chatted, say once in the morning eveyday. And then you block her calls for the rest of the day. The caregivers can call in an emergency, yes?

regarding the question about my mom calling every 3 to 5 minutes all day and night, she does not live alone, when she calls she just ask the question "Have my taxes been paid on the house, have my light bill and gas bill been paid, who paid them, the name of her bank" these are the questions she asks on each call

Where is your mom living? If she's in a facility with supervision, I'd discuss the problem with the staff. There are ways to handle that, like getting yourself a new number and leaving the number she has with her, as a messages only number, with a nice voice message from you that you are at work, love her and will see her later. The facility can call you directly if it's urgent. And you can call her once a day when you are available. Since she can't remember all the calls, no amount will ever be enough.

If she is living alone, I'd be very concerned about it. When at this stage, I'd be exploring getting her around the clock in home care or finding placement. The reason is that she likely is not remembering that she just called your 3-5 minutes ago. It's not that she's being insistent. She just forgets what just happened. For many reasons, this severe short term memory loss creates a risky situation of living alone.

Does she has some kind of activity in daytime? Example like go to Adult daycare canter or some friend could visit her and take her out.... She might having anxiety and bored?

Is there someone with your mom during those times or is she alone?

Is she upset and agitated when she calls or does she just want to chat?