Health care model in which all medical questions for the MD or advanced practice provider go through the social worker and burnout.

Is anyone else coming across this Health Care Model in services for the senior? In two rehabilitation centers for physical therapy. etc. for my mother when I would call to speak to the MD pr Nurse Practitioner, the receptionist would refer me to the social worker I guess for an eventual family team meeting. But the social worker can't explain technical medical information. The social worker for a home care service we have seems to be the go between with the health care proxy and the physician's assistant. Maybe she is just a really good social worker; she reached out to me to call the physician's assistant. I am thinking if the PA needs to reach me he would call me directly, correct?

Do others feel as HCP they are constantly given tasks by the health professionals and possible family members. Many of these tasks may be inappropriate and not what falls under the official signed HCP agreement.