My mom recently fell again. It’s always terrifying when she falls. We had a call alert button that never did work for detecting falls or responding to pushing button. Then they finally responded at the worst possible time, when I am speaking to 911 dispatcher. I had two new buttons sent out. None worked. I canceled the service and only call 911 now. The call button service ended up being more trouble than it’s worth.
So I end up with three people trying to speak to me at once, not fun, stressful! My mom, call button service and dispatcher all talking at same time, grrrrr.
I don’t multitask. I put priorities in order and speak to 911 dispatcher. EMS are prompt in getting to my home and do a wonderful job when here.
However, the 911 operators are not always pleasant to deal with, sometimes downright rude or condescending when trying to convey the situation at hand.
I fully realize they have a stressful job and I empathize with them. I also realize they burnout as well. Meanwhile though, I need urgent care for my mom after a fall.
They do not listen to details. I end up having to repeat. I remain calm when I speak to them so I know that they should be able to understand me speaking.
It’s like they are only interested in asking questions rather than listening to the answer.
Some dispatchers are wonderful getting the info immediately, sending help ASAP and being compassionate.
Others have been rude, condescending and not very good at communicating or listening.
Would any of you feel that a complaint should be made and who do I even make a complaint to?