My mother had no interest in a cellphone until I showed her my Jitterbug. What made it accessible to her was that its screen was only words, no symbols that required memorization. It worked well for her until her passing at 84, have her a daily connection to look forward to.
I love mine. Fail safe and easy to use. Doesn't get apps, so know that. It is simple to use, big letters, takes pictures, and I like mine something FIERCE. Mine is from Consumer Cellular. They make the set up simple as pie. I might change to their "big girl phone" some day, but I so love this I wonder why. Let me know any questions you have about it. I try to get my bro to get one as it is SOOOO easy. But he won't even give it a try. Go to you tube and look for it there. They will walk you through stuff about it one-two-three.
My dad has had two of the Jitterbug phones and the emergency service you can get with it. We never had any problem with the phone and when we had any questions about it (like when he let it run out of battery for so long that I thought it was broken when it was taking so long to recharge) they were very helpful at troubleshooting and getting it fixed. Also he never had to use the emergency service but he did press the emergency button often just to "test it". He liked knowing that they could identify where he was when he was not actually at home. The always answered promptly and asked "Is this an emergency?" He would say "no, just testing" and then they would confirm his name, current location, and ask if there was anything that they could do for him. I was very impressed with the operators. I've recommended it to many people. I think it is a great service not only for the elderly but for people with small children who may have a cell phone for emergency purposes. If a child was frightened walking home from school pushing 1 emergency button is lots easier to remember than mom's phone number.
Go to you tube and look for it there. They will walk you through stuff about it one-two-three.