My Mom's assisted living facility has already given us the run-around, saying that they gave my mother a sponge-bath (it didn't happen) because they said she didn't want a shower because she was already dressed. They also said that the reason that my mother had to wait for over an hour one day to have someone respond to the call button is because she calls too much. (The reasons they gave me were weak.) (And by the way, my mother is not allowed to try to navigate on her own. She needs help.) Now, last night, I arrived at the facility at 6:10. After half an hour we decided to begin her exercise routine (walking in the hall). When she stood up at her walker, I noticed that her wrist call button was blinking. She said that she had pushed it before I arrived because she needed someone to help her to the bathroom. I helped her to the bathroom and then we sat and waited for the aide to arrive. We thought it would be rude to leave when my mother had called for help, because the aide would expect her to be in her room and we didn't want her to have to track us down. At 7:20 the aide showed up and asked what my mother wanted. She claimed that she had just gotten the message on her "pager." She said sometimes it "spins" because the message takes a long time to go through, like on the computer when it takes awhile for something to load. She tried to show me that it showed my mother as being "inactive" on her pager, but of course, I couldn't see the display well, plus the clock was not set on her pager, so it didn't give correct times. I like this aide, so I wanted to believe her, but also didn't know if she was just trying to cover for herself. If, in fact, it can take one hour and ten minutes to respond to a call for help, that is very concerning to me, especially with what has already happened in the last two weeks.