It has happened more than once in the past month and they keep blaming the pharmacy, which doesn't make sense. No pharmacy ever wants you to be out of your medication. It is seroquel and not some narcotic, so I don't suspect anything nefarious, just negligence. Most likely they are not ordering early enough or simply forgetting to order some things, which is unacceptable. I am just wondering if this has happened to others. If we move her to a new facility and have the same thing happen, it will be a huge disruption for a dementia patient and amount to nothing. For now, we are transferring her meds to pillpack and having them mailed to us so that we can ensure she gets all of her meds before bringing them into the facility.
If we did not get a drug order by 8pm, it did not get shipped the next day. 20 yrs ago prescriptions for controlled drugs could not be faxed to us or phoned in. We had to have the handwritten prescription that usually dropped off in a box by the driver who drove the Pharmacy routes. The "cage" people would get them and process. They did their best to get the order shipped out asap. If we didn't have it in stock then we had to order it from the manufacturer. Customer Service took reg. orders during the day and those orders were picked and placed on trucks for Delivery the next day. My whse was in S Jersey and we delivered as far as NYC.
Also, certain drugs cannot be filled till the 30/31 days is up.
I am surprised you are allowed to bring in drugs. Moms AL did not allow it. They ordered and distributed the pills. When Mom moved in they said they would order Moms meds. I told them then, not as long as insurance records showed she had pills. Nurse said I was wrong. Got a call later that I was right and to bring back her meds.
It is true that the base ingredients to many of our American medications come from China (this info came to me directy from a buyer). It is also true that delivery is currently an issue (clogs at the ports, not enough truckers). So it is possible your pharmacy may be experiencing supply issues from the Pharma companies, however I've not heard anyone else complain where I live (MN). Is it a compounding pharmacy (where they make the meds right there in their own facility)? This may be a reason.
I do hope they are documenting each time this happens.
The thing is you know it is happening to your loved one but to how many others is it happening to as well. And what other medications that might be more "critical" than Seroquel.
I would go by the "3 strikes" theory and if it continues I would contact the Ombudsman for your state since the administration does not seem to think it is serious.