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I pray you find the available help that you need for you and you love one.
A "hardship case," simply defined, is when the person is disadvantaged by sanitary, familial and social circumstances at such a rate that the rejection would unbearably stress him or her. If your Mom meets all three, she'd be considered one of those cases -- plus she has no assets.
Let me know how else I can be of assistance, and keep us posted.