I have had dad in the ALF for 5 months now. Its a really nice building but I immediately found a sadness from most residents and almost defensiveness from the staff... starting at the top with the Chief of Patient Relations or some special title. I tried my normal approach, which is to meet and greet and be pleasant yet persistent. And after that didn't work, and my expectation were continually ignored (front door left unlocked all night, dads nurse button going unanswered, etc) I had a sit-down with the ED. She did get the front doors locked, but the rest hasn't changed because she has one major clog -- and her attitude rolls downhill and always will. I have instances but no matter.
Last week his back flared up to almost an unbearable level of pain. He couldn't hardly get out of bed. So they noted his chart as "uncooperative" and when I called in I got a lecture.
Since my Aid and Attendance is approved and June is promised to be the first check, I have researched and found a place that proves to be a better fit:
MY QUESTION: their handbook (which for some reason I cant get until AFTER I moved him in?) says that he can leave with a 30 day notice. I want to move him as soon as I get the A&A check in but I don't feel, because of their breach of contract, that I should be paying the entire month.
Does anyone have any advice as to how I should handle this with them? They have a ridiculous $150 late fee if the entire month is not prepaid for the 5th of the month, which means I have till next Thurs to figure it out.
thanks. what a journey his has been....