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What to do? Well, family, friends, and strangers who come to care for anyone, even regular healthy human beings just can't be given access to money, unless it's their paycheck. Get the income, assets and credit cards out of the picture. With the technology today, you can access her bills, her bank accounts, and any funds that need to be paid, will have to go through you. You can even install nanny cameras in her home, so you can see if they are doing their jobs or just using the house to hang out and whatever. Tell them your installing cameras in each room and that you will be monitoring their work, or lack of, so they won't be surprised with you call on the phone and tell them it's past time for her bath, breakfast, lunch or dinner. And don't worry about collections, they are there to do a job and your trusting them to give your mother the best care, if they slack, there is another care giver company to take their place. I hate people that take advantage of other people. I would never install cameras and want to watch people I hire to care for my mother, yet while most people are basically good and have a heart, we unfortunately tend to trust the people most likely to steal the shirt off our backs. They play on, and prey on trusting, or disabled people, so they tell us all the things we want to hear. The person who is looked over for a job, just wants to help, and may not say the things you or your mother expect to hear when it comes time to choose the right person. You need to find someone who can be a friend to your mother as well as a caregiver, someone you connect with, and isn't afraid to call you and tell you any developments, or how your mother is doing today, If there was a problem with the daily needs and why. Your mother shouldn't be scared of the people coming to help her, and no one should be handling your mothers money. That shouldn't even factor into their job, they can tell you things your mother needs, and if they are getting those things for your mother, you can have them call you from the store, or you can leave them a card that has some cash on it for necessities. But receipts must be gotten for all purchases, as you have to keep track of the spending and report to family members, an accountant, or whatever you want to tell them. Anything that must be bought, must be run by you first, and they don't hold the card, they are to lock it back in a safe or closet, with receipts and ending balance must be texted, or called in to you at the end of the day. Getting the gist of what I'm telling you. Sorry, the same thing happened to me with my mother, only it was my own sister who nearly lost my mothers house to tax sale, while she was gambling and filling her own home up with such nice things for her boyfriend, kids and grandkids. New everything they had, mom's dead now, and it shouldn't have happened, but once I tamped down on money, the only thing left she could do for my sister, was die and give her her share of the inheritance. It's a sick world, and sometimes it's right in your own family. Good Luck. Keep mom safe.
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Vdubgirl Feb 2020
Thank you for your reply. I manage my mom’s finances. I finally last November had to cancel all debit cards and shut down current checking account because of missing checks. I watched all of this fraud unfold last year when my mom was upset with me and stopped communication. My cousin said I was overreacting and that the company would never steal from my mom. It infuriated me. The healthcare company refused to speak with me about my concerns. What could I do? When my mom called me for help in November I took action. The new company I hired and the only caregiver she’s had with them is the best. My mom loves and appreciates her. My mom is beginning to trust her. She is excellent with my mom and communicates with me regularly. She has been a gift from God.

The bank and police department are working on the fraud cases. I wrote the healthcare company last year about many scheduling and financial discrepancies. No response. Out of the blue I was copied on an email to my cousin from the HC Director. She said I needed to step in and deal with my mom because they couldn’t deal with her and her accusations. For 10 months I begged them to communicate with me! I did not reply. I talked to my mom and fired the company. Things are much better for my mom for now.

After my original post, I wrote a letter with a check for the final bill. I deducted amount that is being investigated which was 2/3 of final bill. I laid out the issues. I don’t think I’ll hear anymore from them.

I know eventually my mom will need more care. Her case manager is looking into hospice care for her if she qualifies. She is part of a Neighborhood Program so she doesn’t have to travel to office visits. She has an NP and case manager that visit regularly. I handle ALL aspects of her care and financials. With all of that in place, I’m in a much better place than last year at this time.
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Before you blow this off, Im a fomer Private Investigator, I disagree with all the answers...just file a claim with the Home health companys insurance policy....end of story. THATS ALL YOU NEED TO DO, CASE CLOSED! (Your spending way too much time dwelling on this, file a claim, with all the proof you have, you will get reimbursed and move on my friend! Life's too short!)
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The biggest lesson learned here is the elderly require some kind of oversight by people who care about them on a very regular basis. NO ONE will look after another the way someone who loves them will. Theft and bad care happens when family/friends are not looking in on someone daily!
Call the Ombudsman's office in your area and ask them about the discrepancies you have found. Call the police and do a report about all of the missing money/property that was not reported via banking issues. The suggestion below about the bonding/insurance company is a good one, too. I'm sure you'll have to ask the company who bonds their employees. You might have to do that in a letter w/copy of your POA attached and note in the letter it is being copied to your attorney....or....ask an attorney to get the process going for you. Once they get a letter like that, they may be done with your mom, too, in regard to billing.
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