My mother made the heart wrenching but necessary decision to put my dad who has Alzheimer's into a nursing home 7 months ago. We worked with a geriatric caregiver to find an NH. The NH that she recommended and that we ended up putting him in seemed clean and pleasant and on our initial visits before placing him there, the staff seemed nice and knowledgeable Unfortunately the place has turned out to be awful. The CNAs are routinely verbally abusive to patients (I’ve heard them say “Sit down and SHUT UP!” and “What did I just tell you??” Is there a more demeaning question a person could ask an Alzheimer’s patient?). My dad walked unassisted into the NH on his first day and has not taken a single step since. When we ask about this they say it’s the progression of the disease. When he moved in there he could use the bathroom on his own most of the time but he’s been in Depends since then. My mother, who is there with him for 3-4 hours every day, routinely has to ask staff to change his Depends. Often he’s soaked to the bone, including his pants and his wheelchair. He’s had a chronic UTI since he got there. And finally, they’ve lost five pairs of pants and at least eight shirts, despite the fact that my mother opted to take his laundry home every day rather than have the facility wash it. They’ve called her at home on at least a half dozen occasions to tell her to come there ASAP with more clean clothes because otherwise he will not be able to get out of bed that day. Period. My mother and I have had three meetings with the NH administrators to a bring these problems to their attention. Things get better for a few days then return to “normal.” My question is, do these problems rise to a level that warrants filing a formal complaint with the state about the facility? I’ve talked to the state’s ombudsman who oversees this facility and he doesn’t seem to have the authority to do anything.