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I have been 24/7 full time caregiver of 91 year old dad since October and applied for home health aide with dept of aging in December. One of the case management agencies in Chicago called me yesterday at last and wanted to "do home assessment but because of covid will do everything on the phone". He wanted me to "take picture of my dad's documents and send to his phone". I said why not face to face interview in your office and why can't I send it via email - he said its covid and my email is complicated. He wants the ff documents


1. state id


2. Medicare id ( dad is on Medicare b and Medicaid)


3. bank statement


4. list of meds


I don't know if this is normal. I think after home assessment I can apply for home health agencies to help me with my father.


Thanks for listening

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Oh PLEASE! Who ever heard of 'a complicated email'??????????????

SCAM city.
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Let me guess...he spoke with an Indian accent and said his name was "Mike".
It does sound sketchy. Never send financial information to a private phone..NEVER.
An official email only.
Like others have said. Call the agency directly.
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This all sounds very sketchy to me. You need absolute confirmation this is legitimate. I would contact the department of aging and make sure this agency is authorized to receive all of this information and that it has to be conveyed in this manner. Are other businesses in your area this shut down due to Covid?
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If he's already a Medicaid recipient I'm not sure why they need his financial info.
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I would call the Agency and ask to speak to a supervisor about what is needed and how it can get submitted.
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Maggie61r Feb 2022
I was going to post exactly this. Call them directly, explain what they requested and find out if it's legit. It sounds like a scam to me, but I could be wrong.
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Scanning and sending by email would be so much better. Taking a picture distorts the images. I have worked with government agencies and always have sent by email. If you are not comfortable doing it like this, call the agency and confirm the person is a caseworker. It does seem weird that he wants the info to a private phone and I would question that.

Really, the IDs and list of meds can be scanned on one page and then the statement would be separate. Thats 2 email attachments. Its usually requested email or fax. Do you have AOL because that is the only email I know I have had problems with.
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