How do you get families to understand that independent living is just what it says it is? There are no services in these types of facilities and the staff is not in the capacity to monitor whereabouts, medications or anything else. Families are responsible for their loved ones and their needs unless they are in assisted living etc. A big frustration of mine is families depositing their aging loved ones and not wanting to listen when I tell them more services or a different facility is needed. I would love some insight on why this happens and how to get through to them.