This past Friday; I took my father and mom (87 & 86) to purchase a new vehicle. I tried to convince my dad to buy used, as that is what I always do - but he wouldn't have it. He had to have a new car! "This is probably my last car before I die." He is the type of person who hounds you to death, until you give in. A real grown baby! So; I finally broke down, and drove him to the dealership. To cut to the chase, the finance guy loaded up the sales contact with extras, that he claimed came factory from Chrysler (the vehicle is a Dodge Grand Caravan). For example: remote start, car wrap... totaling over $3,000 in options he doesn't need. They also tabed on $1,000 over the agreed upon sales price of the van. I was in the finance guys office with them, but had to sit behind my parents, as we all couldn't fit in the small office. I wish I would have kept mom at home, as I could have then sat next to dad in the office, and seen all the fluff charges on the sales contract.
I was at a motorcycle safety course (motorcycling is my respite as a caregiver) on Saturday for 10 hours, so I didn't go over his contract until today. That's when I realized all these "factory included options," where not factory included. When we came home from the dealer on Friday, we had a severe rainstorm (or I would have read the contract then - all the paperwork was in the glove box of the new van).
So; I put a stop order on the $8,000 down payment check with our bank, today. The new mini van is here at our home, with a total of 20 miles on it. I took a picture of the odometer with a date stamped digital camera, in case I have the dealership pick up the van. I emailed the finance guy today, stating the above issues (can't get him on the phone) - with a threat to go to our personal Lawyer, as well as the IL States At tourney office. My Dad is a WW II and Korean war vet - so the American Legion might be an option for fraud help? Anyone else have any helpful input, for a situation such as this. I informed the finance guy in my email that I would like the sales contract re-written (without all the extras, which haven't been installed by the dealership yet), or they can come and pick up the damn van. I am going to try and call Chrysler Corp direct as well, as complain about the dealership. Found out today, they have a C rating, with the Better Business Bureau. I am the POA and caregiver for my parents. My Dad is the only one who signed the sales contract. After this incident; I may have to have him declared incompetent - so this doesn't happen again. He's not too good with figures etc. anymore. He always wants to take charge when he buys anything. Any helpful input regarding what I can do with this situation, is greatly appreciated! I live in Cook County IL if that makes any difference.