The hard part is over.
I'm matching you with one of our specialists who will be calling you in the next few minutes.
This will help get them to change their business practices, nobody likes to do business with a company that exploits seniors or vulnerable people.
I would also contact the better business bureau and file a complaint, contact your local business license bureau and find out if they have a way to make a complaint.
Financial exploitation is a crime.
It may be time for her to not live alone, God forbid but what if he was a violent criminal?
I see you're in Indianapolis. Here are some email addresses/websites for your TV stations and newspaper:
(NBC affiliate) firstname.lastname@example.org
(ABC affiliate) https://www.theindychannel.com/news/call-6-investigators
(CBS affiliate) email@example.com
(Indy Star - Newspaper) firstname.lastname@example.org
The other advantage to this is you may prevent some other older person with cognitive issues from having the same problem.