This company has to be by far the worst! They must hate the dregs of society that can’t get work anyolace else. They steal from residents and they steal from their employer by saying they were at work when they weren’t. They call the patient to say that they can’t show up that day but they go to the patient’s house ( vicinity) to ping the satellite to tell the employer they are there. Then they do whoever and go back to check out by sending the employer another message from their phones. It’s a scam. They are lazy and don’t want to do anything. One lady that was supposed to help my Mom just wanted to eat and then sleep the rest of her shift. She was always asking if she could have things like furniture, clothes. I strongly suggest you stay far away from this company. They are a bunch of crooks.
I would not hire anyone who was not accredited with the State. Certified Nurses Aides CNAs or Home Health Aides (HHAs) are accredited by the State. The State oversees these homecare companies and I would be complaining.
Getting this type of bond is pretty straightforward. Some States - CT - require this for home health agencies licensing. And it seems some LTCI policies do as well. If the agency and its owners have a decent credit rating, have their State / County / City license’s, run like a legitimate business, bonds like this are fairly cheap.
Sorry to hear of your unfortunate experience with an employee of CoA.
Have you made a full written report to the company of things missing?
How has the company responded to you?
Did you check our with this company how they "vet" their personnel? Was there a contract explaining their responsibility to you?
You have painted here a single company with a very broad brush.
What I would like to suggest to you is the following.
A company such as, let us say, Visiting Angels hires workers and acts as the intermediary to attempt to match them with your needs. Now I myself have never used them, but the little time I spoke with them on the phone it seemed to me they had "vetted" their workers. For instance I asked if a worker could drive my brother to do his shopping, and was assured this could happen but they needed notice so as to vet license, insurance, driving history. THIS IS responsible.
You have clearly had a loss and I myself am amazed that it doesn't happen more often. It shocks me in this large and quite wealthy city of mine the regularity with which residents let people they don't know into their home. Housekeepers, Nannys, Gardeners, Shoppers, et al are often poorly paid. In many instances they are paid under the table and their legal status isn't checked. And yet we allow them into our homes where there is EVERYTHING from account information, computers, passwords, documents. And we don't give it much of a thought.
What amazes me these days is not that we are so often taken advantage of, but that we are so seldom in terms of what we do to prevent it.
I can't think of a thing to tell you. Back in the day when I was younger we used to be bonded, often even to do dog sitting, which meant we were vetted for criminal history. Today I don't much know what is done in terms of having access to the history of someone we hire.
So sorry this happened to you. I think it may have happened with any hire-in. Sadly. And other than cameras aimed everywhere I wouldn't have a clue what to do about it all.