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There are some good videos on youtube by Teepa Snow about communicating, de-escalating and redirecting patients.
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There probably are films available, you would need to check with the owner of facility.

In the mean time, I came across this article https://www.agingcare.com/articles/nursing-home-bullying-174743.htm keep scrolling down the page even if you see advertisements, the article continues on.
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