An elderly husband and wife who were neighbors and who both have Alzheimer's were placed in an Alzheimer's care facility in Stockton by family who live out of town. Two of us neighbors have visited twice in the afternoon and we are very concerned about the care they are getting. The lady could walk using her cane or her walker when they entered the facilty and now she cannot walk. It takes two of us to just get her out the room door to the patio. We could not get the wheelchair to fit through the door outside. When we have visited, she is always in bed. She fell and injured her arm and her daughter says they said she fell out of bed. Her upper arm was bandaged and there were two bruse marks that looked exactly like finger marks below the bandaged area. It is absolutely true that most of what they say does not make sense; however, what we are able to observe really concerns us. The husband wanted out but was told he would have to leave his wife and he indicated that he could not do this. The lady always says she is just fine and happy and getting long ok no matter what. Now he is saying everything is good and he is happy. I believe he has been taught to say this. Seeing them the way they are is breaking my heart. One time when we came the door was locked and we had to knock loudly several times and call their names before they unlocked the door. It is my understanding that the staff told family that they should not come to visit until the husband adjusted. Even non-family could not visit for three weeks. After three weeks, we called and asked what time we could visit and were told that they were still not allowed visitors. The daughter was next door cleaning out the mobile home and I talked to her. She said she did not see why non-family friends could not visit and called and we were allowed to visit. Since the husband was not wanting to stay, it is my understanding that staff recommended they not come fo another three weeks. We tried to go after dinner yesterday; however, they are closed to visitors at 5:00 p.m We have asked them if they participate in any activities and they said they don't know of any. The lady's toe nails were very, very long. We are just so afraid for their wellbeing. We think the lasy may just get in a wheelchair to eat and then go back to bed. Is there anything we can do since the family seems to have fallen hook, line and sinker on what staff tells them? When we ask questions of the staff, they say that they cannot talk to us--only to the family member in charge. We are going again after I get off work at 3:00 p.m. today. We just wnat to know if there is any process for our concerns.] Thanks.