My LO (She's my cousin and I'm her POA and only one involved) has significant dementia and has been there for a few months. She recently took a fall and it's been very difficult dealing with them, but there were problems before the fall too.
I've discovered that a lack of communication is causing problems. For example, I have spoken with the resident coordinator about a matter at length and then then the next week she calls me making recommendations and informing me of things I have never heard of. When I request details, times, dates, etc., I get none. When talking with various staff members, I get different answers on most everything. Also, when I provide information about medical appointments and other matters to the nurses, it doesn't get passed to anyone else.
I feel like I'm spinning my wheels. It seems that the left hand doesn't know what the right hand is doing there.
I don't think any of them use E-mail. Maybe that's due to confidential issues. Does anyone else communicate that way with ALF staff? I would like to send updates in writing on all matters and copy all departments. I guess I could fax it.
Any suggestions would be welcomed.
My cousin tells me she is happy there. She says the staff is kind and really take care of her, so I really want this to work.