The facility my mom just moved into frequently has aides answer the phone, rather than an office staff member or receptionist. If I ask for someone, like the nurse in charge of my mother's care plan, or another mgmt staff member, and they aren't available right then, I have to leave a message. I rarely hear back. And I usually have to spell everything out for the person taking the message. They don't respond to emails in a timely fashion, and only a few have voicemail. At night and on the weekend, I can't reach anyone but an aide. Because I work during the days and hours the mgmt staff are there, the phone is usually the only way I can contact them. Does anyone else run into this?