Hi everyone,
I'm in training to become a caregiver and am curious about "tricks of the trade" when it comes to dealing with a patient whose mood is highly unpredictable. I'm struggling with ways to cheer them up - if possible - as well as ways to make sure I don't lose my temper. Can anyone offer me some insight or advice?
Not losing your temper is part of professionalism. What is the patient doing that upsets you?
Do not get defensive. "You are a terrible person and I don't know why you are even here! I don't need you telling me when to eat!" "I'm sorry I'm not pleasing you today. Maybe things will go better after your nap. Do you want me to put this food away for later?"
Realize that all people -- sick people in particular -- are entitled to some bad moods. It is not your job to prevent them from ever being crabby or unhappy.
Give the person a chance to talk about their problems or tell the reasons they are crabby. "Does your arm hurt again today?" "Where are you feeling pain today?" "How can I make you more comfortable?" "Many days you are cheerful and happy. Today seems to be different. Do you want to tell me about it?"
Remain friendly and firm. Do Not allow abuse. Remove yourself. "I see that you are very upset with me right now. I'll just step out for a while and maybe we can start over when I come back." Temporary retreat is a better response than anger.