My Mama was in the hospital just after the holidays where it was determined she had developed pretty severe blood clots in her right leg. She was put on Heparin (sp) and the usual protocol, given a script for Xarelto and sent home in a couple of days. The script was only for three months and so now we are needing a refill. I am getting two different stories. The hospice doctor initially told our nurse that it would be ok to just take Mama off the Xarelto and put her on regular aspirin. I know the clotting was extreme and Mama is totally bedfast so I fear it will only return. Mama's insurance provider is telling me the doctor has not provided the prior authorization. I have given them that number to call directly. They are telling me they have sent it repeatedly. Bottom line, I cannot get my mama's meds. CVS has been kind enough to provide a three day supply, then another three day supply but now her supply is gone and still no prescription. Has anyone run into this and what do I do. I have argued til I am blue in the face. Why in the hell are we put in this position as caregivers on top of everything else?