I work for a caregiving agency and was sent as an escort for a woman with Huntington's disease to a Dr. appt. She really needed to be in a wheelchair but wasn't in one. When we arrived at the Dr. office there was no medical personnel to help her, in fact I was told they couldn't even touch her for fear that they could be sued. The Dr. had no idea why she was there and no one in the office did. The fiduciary had sent paper work that I was to give to the Dr. but no one had a clue as to her needs. I called the fiduciary to see if I could get any answers, he wasn't working that day and his supervisor told me I wasn't being professional and hung up on me. This person contacted the office manager and told her how rude I was being to which the manager responded that I hadn't been and that she was with me during the whole conversation. I called my office and my supervisor was out smoking I left a message and it wasn't returned for a 1/2 hour and I was told I had a problem and that my 2 cents wasn't needed. This poor woman had no one to advocate for her, she wouldn't have been able to remember anything the Dr. told her. Truthfully the Dr. saw her for 5 min, no one helped her down the hallway and she was left to stumble out on her own. I believe both the fiduciary and my agency failed this poor lady one hundred percent and would like to hear from this community about how I could have dealt with this experience in a better way.